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11/13/2018 - 13:35
New RingCentral Engage Platform Enhances Digital Customer Experiences
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RingCentral
11/09/2018 - 12:07
A new global survey from TM Forum and analytics software firm FICO shows that telecommunications providers are lagging in their use of advanced analytics
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Fair Isaac
10/24/2018 - 13:49
RingCentral Completes Acquisition of Dimelo, a Leading Digital Customer Engagement Platform
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RingCentral
09/13/2018 - 01:07
Thomas Cook Adopts NICE Robotic Process Automation to Improve Customer Experience and Back Office Process Efficiency
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NICE-Systems
08/20/2018 - 10:39
Verints Intelligent Self-Service Automation Capabilities Take First Place with Two Prestigious Industry Honors
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Verint Systems
08/16/2018 - 08:22
NICE inContact CXone AI Self-Service Solution Helps TechStyle Improve Operational Efficiency, Enhance Customer Experience, and Drive Cost-Savings
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NICE-Systems
04/11/2018 - 07:12
Lithium Messaging Launches for Brands to Seamlessly and Securely Communicate with Customers across Social, Web and Mobile Apps
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Lithium
04/10/2018 - 09:19
Seventy-seven Percent of Consumers Feel Inefficient Customer Service Experiences Detract from their Quality of Life
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Oracle
04/06/2018 - 05:11
Creative Unleashes Sound Blaster K3+ in Singapore: The Portable Mixing Board for Today's Online Streamers
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Creative
03/20/2018 - 21:55
Mental health issues can affect people from all walks of life, backgrounds and income levels.
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Beyondblue
01/18/2018 - 08:35
Puzzel Expands into Finland with a New Office in Helsinki
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Value Optimized...
10/26/2017 - 09:19
Neonode zForce AIR Touch Sensors Available Globally from Digi-Key
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Neonode
10/05/2017 - 15:34
Citizens Advice Scotland Calls On Avaya
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Avaya
10/05/2017 - 08:03
Five9 Named Hot Vendor for Digital Communications by Aragon Research
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Five9
08/14/2017 - 07:37
Director of Access and Intake Philadelphia, PA Childrens Hospital of Philadelphia
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SWPP
08/14/2017 - 04:03
Leading Credit Card Company Implementing Wide Range of Verint Customer Engagement Solutions
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Verint Systems
07/27/2017 - 14:58
Avaya partners with Televerde to improve customer service and lock in sales
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Avaya
03/27/2017 - 13:31
Cisco Introduces New Cisco Spark Devices, Enhanced Content Security Options and New Customer Care Capabilities
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Cisco
03/20/2017 - 03:51
Large Financial Services Company Realizes Significant Increase in Productivity and Significant Cost Savings Using Five9 Cloud-Based Contact Center Solution
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Five9
02/22/2017 - 11:50
Walgreens Designates more than 50 Specialty Pharmacies as Cancer-Specialized Locations
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Walgreens
02/16/2017 - 08:31
CafeX Supervisor Assist Now Rated Avaya Compliant
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Avaya
02/03/2017 - 15:49
Sushi Tei Dishes Up The Best Experiences with Omni-Channel Capabilities Powered by Avaya
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Avaya
12/05/2016 - 06:17
Verint Brings Holistic Approach to Social Media Management
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Verint Systems
11/18/2016 - 12:23
Verint breidt Voice of the Customer-pakket uit met overname OpinionLab
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Verint Systems
11/16/2016 - 11:53
Verint Extends Voice of the Customer Suite to Digital Engagement
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Verint Systems
10/26/2016 - 00:11
New Global Study from Verint Reveals Customer Service and Channel Preferences of More Than 24,000 Consumers Across 12 Countries
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Verint Systems
09/07/2016 - 03:23
Concentrix Named a Leader in Life and Pensions Insurance by Everest Group
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Synnex
09/06/2016 - 06:39
Concentrix Wins Big, Earns Two Silver Stevies
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Synnex
08/03/2016 - 20:50
Hawks take on the Tigers to reclaim the VFL beyondblue Cup
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Beyondblue
08/02/2016 - 06:42
SYNNEX Completes Acquisition of The Minacs Group Pte
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Synnex
07/20/2016 - 12:16
Webinar: Digitally Transforming the Customer Experience; Moving from what you have to what your customers expect
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Avaya
07/13/2016 - 01:54
The Swans say good mates are more than just good fun
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Beyondblue
07/11/2016 - 08:01
SYNNEX to acquire The Minacs Group Pte Ltd. and integrate with Concentrix
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Synnex
07/05/2016 - 22:54
Auto & General drives insurance transformation with Avaya
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Avaya
06/30/2016 - 19:24
Digital Is Key To Improving Trust For Banks And Insurance Companies, Finds New BT & Avaya Research
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Avaya
06/29/2016 - 01:09
Xerox Named a Leading Contact Center Outsourcing Service Provider in Everest Groups 2016 Report
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Xerox
06/28/2016 - 14:18
Concentrix Expands Presence in Greenville, SC
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Synnex
06/14/2016 - 23:35
Concentrix Named Second Highest in Overall CCO Delivery Capability
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Synnex
06/09/2016 - 09:15
Quicken Deploys Interactive Intelligence Cloud Customer Engagement Solution
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Interactive Int...
06/07/2016 - 19:32
Zang Partners Showcase Latest Applications at International Avaya Users Group Event
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Avaya
06/05/2016 - 23:11
Five9 Honored as Stevie Award Winner in 2016 American Business Awards
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Five9
04/06/2016 - 22:15
Singtel and LivePerson Launch Chat Solution to Enhance Digital Engagement in Singapore
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LivePerson
02/23/2016 - 13:00
Gartner Positions Concentrix as a Leader in Magic Quadrant Report for Customer Management Contact Center BPO
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Synnex
02/03/2016 - 22:19
Tan Chong Selects Servion to Transform Its Contact Center
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Servion Global ...
01/20/2016 - 06:57
New Vision Insurance and Telemedicine Program Available to Realtors®
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National Associ...