Webinar: How to Leverage your Contact Center to monitor Social Media

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Learn what your customer are saying about you and your competition, and how to engage with them instantly.Attendees are eligible for a Free 30-day SocialWatch trial!

Social Media has proven to be a strong tool that can't be ignored:
•  2/3 of Americans now use Social media& 43% visit sites daily.
•   Of the daily50 million+ tweets via Twitter,20%contain a product or brand
     reference.
•   Facebook has500 million+ active users& its fastest growing demographic is
     people35 years & older.  
 
Spanlink SocialWatch is a hosted service, built for Cisco's SocialMiner software, that integrates into Cisco Contact Center solutions and enables companies to find and proactively respond to customer and prospects through public social media networks. It performs multiple search campaigns to seek out feedback on specific products or services which then allows organizations to be proactive in customer care by queuing your customer's posts directly to appropriately skilled agents.

Now you can see what your customers are saying about you and your competition... both good and bad. With this hosted offering you can start communicating directly with your customers at their point of peaked interest without an upfront capital expenditure on hardware, software or implementation costs.

Please join Spanlink Communications for a 30 minute demonstration of Cisco SocialMiner & Spanlink SocialWatch and learn how to listen to your customers and engage with them instantly.

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