Orient Insurance and Allianz Care launch first UAE-based telemedicine service for international health insurance customers


Dubai based customers get full telemedicine services with local doctors through the new LiveDoc Video Consultation service.

Dubai based customers get full telemedicine services with local doctors through the new LiveDoc Video Consultation service.

Orient Insurance Company and Allianz Care, working with Allianz Care’s sister company NEXtCARE, have recently launched the LiveDoc Video Consultation service in Dubai. This service allows customers to speak to fully qualified UAE-based doctors from the comfort of their own home or office. LiveDoc is available to companies and private families who chose the International Healthcare Plans for Dubai, underwritten and sold by Orient Insurance Company and designed by Allianz Care, the international health brand of Allianz Partners.

LiveDoc is the first telemedicine service available in the UAE which allows international health insurance customers to speak to Arabic or English-speaking doctors based in the UAE via a dedicated app. These doctors can conduct remote examinations, provide medical advice, recommend treatments and offer prescriptions for over the counter drugs (when needed) for non-emergency medical concerns. There is also the option to have prescriptions delivered straight to the patient’s door in Dubai.
 

Speaking about the launch, Omer Hassan Elamin, President of Orient Group said:

We’re delighted to launch a full telemedicine service to our international health customers in Dubai. We believe in bringing ever more convenience to our customers, a mission we share with Allianz”.

Speaking on behalf of Allianz Care, Paula Covey, Chief Marketing Officer, added:

Our goal is to keep making it easier for customers to access care, and technology is key to achieving this. We want to create health services which help address people’s challenges in today’s increasingly fast paced world. Whether those challenges are due to lack of time, or a lack of information and guidance to make the right choices for their health. What’s great about LiveDoc is that it isn’t just a medical advice service. It’s just like a regular visit to a doctor, with a consultation, examination, treatment plan and prescription if needed. Customers don’t have to battle through busy traffic to see a doctor. Plus they can choose a time that fits with their lifestyle and family or work commitments. LiveDoc has been extremely well received to date.

We’re looking forward to rolling out more services like this globally, including medical advice, teleconsultation and prescriptions. This initiative is in line with Allianz Partners’ goal to bring the convenience of teleconsultation to more and more customers around the world, across its different business lines”.

LiveDoc video consultation is available seven days a week and can be downloaded, free of charge, from the Apple App Store and Google Play.   

About Orient Insurance Company

Orient Insurance Company, a composite insurer, commenced operations in 1982 in UAE as a part of the reputed Al-Futtaim Group and has since recorded a progressively steady growth. The Company is counted among the leaders in the UAE insurance market and is the only company in the UAE with “a+” rating from AM Best and “A” rating from Standard and Poors’. Orient Insurance Company has a paid-up capital of AED 500 Million and equity of AED 2.9 Billion, which is the highest in the insurance industry in UAE. With a head office in Dubai, UAE, the company operates in seven countries globally.

About Allianz Care

Allianz Care is the international health brand of Allianz Partners. Allianz Care provides international health, life and disability insurance, associated health services, reinsurance and administration services. Clients include multinational companies, intergovernmental organisations as well as private individuals and families. As international health experts, our focus is on protecting the health and wellbeing of our clients, through the delivery of straightforward, innovative services and plans that ensure each client feels understood, confident and valued. The LiveDoc service is provided by Health at Hand DMCC.

About NEXtCARE

NEXtCARE, part of Allianz Partners, specializes in providing complete health insurance management and administration services to healthcare payers including self-insured employers. Having regional presence with a global reach, NEXtCARE provides its clients with the perfect balance between unrivalled customer service and maximum cost optimization. NEXtCARE prides itself on its ability to administer custom-designed healthcare plans in response to the clients’ unique requirements, providing them with a competitive advantage while supporting the ever-changing legislative landscape of the private health insurance market.

About Allianz Partners

Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in assistance and insurance solutions in the following areas of expertise: assistance, international health, automotive and travel insurance. These solutions, which are a unique combination of insurance, service and technology, are available to business partners or via direct and digital channels under four commercial brands: Allianz Care, Allianz Assistance, Allianz Travel and Allianz Automotive. This global family of over 19,000 employees is present in 78 countries, speaks 70 languages and handles 54 million cases per year, protecting customers and employees on all continents.

For media queries, please contact:
 

Emily Kelly - FleishmanHillard
+353 87 9759248
emily.kelly@fleishmaneurope.com
Orlaith FitzGerald - FleishmanHillard
+353 1 6188 458/+353 87 262 3726
orlaith.fitzgerald@fleishmaneurope.com

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